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The Australian division of global marine electronics giant Navico has centralised its regional distribution following the acquisition of a further three brands earlier this year.
The new Sydney premises are now the company’s Asia-Pacific Logistics Centre and house Navico brands including Eagle, Lowrance, Navman, Northstar and Simrad.
Navico Asia Pacific Chief Operations Officer John Scott said the shift was necessary to consolidate company operations and to better serve its extensive dealer network.
“Having all our brands under one roof will significantly streamline our operations and will allow us to improve the level of service we provide,” Mr Scott said.
“We now have more staff in customer service, sales and technical support fields than ever before, and we’re also implementing a new phone system to ensure our callers receive timely service.”
To further facilitate the growth of Navico’s customer service division, Lance Smith – a Senior Customer Service Technician from Tulsa, Oklahoma, Navico’s US headquarters – has relocated to Australia for a period of six to 12 months, to provide targeted training and support for the Australian team.
Navico Australia’s new contact details are:
Unit 5, 12 Mars Road
Lane Cove NSW 2066
Tel: (02) 9936 1000
Fax: (02) 9936 1001
Toll Free: 1300 NAVICO (1300 628 426)
Navico’s new Australian headquarters will continue to be supported by a small sales office on the Gold Coast.
Further information: Navico Australia – (02) 9936 1000 or visit: www.navico.com
(November 2007)
Navico is the parent company to seven well-established marine electronics brands: B&G, Eagle, Lowrance, MX Marine, Navman, Northstar and Simrad. Navico has approx 2800 employees globally and 2006 pro forma revenues of close to $US320 million. Navico is headquartered in Oslo, Norway. The company has development and manufacturing facilities in Tulsa, Oklahoma, Acton, Massachusetts, Torrance, California USA; Ensenada, Mexico; Egersund, Norway; Støvring, Denmark; Romsey, UK; and Auckland, New Zealand.
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